CHRISTMAS DELIVERY SERVICES
You may have seen from our social media various posts last week, that our courier, DPD, had started cancelling all of our requests for parcel collections with no explanation, no communication, and no warning - just removed our ability to book collections.
When we finally managed to speak to someone, we were told they were too busy to collect from ANY of their account holders. (bearing in mind we have spent thousands of pounds with them over the years)
We had a weeks worth of parcels building up, emails coming in from our customers who need their orders, and when we asked DPD if we could then take the parcels to them ourselves to save them a job collecting - they said NO.
They then told us that they won't be coming to collect from us now until at least January. Meaning unless we take our business elsewhere, no one is getting any Christmas presents, and we potentially have to lose all of our Christmas income in refunding people's orders.
When we asked our account manager what the solution was - her reply was 'go and find another courier!'
We were told by DPD that they have double the amount of parcels than normal at this time of year, due to more people using couriers due to postal strikes. However, it's no excuse for them to treat us and our customers like that.
So whilst DPD are raking it in, they have ditched the people who regularly spent money with them over the years.
We pride ourselves on our customer service - unlike DPD, and these delays in getting parcels out are affecting our business and customer service.
We don't have time now to set up another account with another courier a week before Xmas, so our only option now is to put them into the Royal Mail postal system using their 24 hour tracked priority service.
ALL orders received up to today (Tuesday 13th December) will be sent TODAY and should be with you ASAP.
Due to planned RM strike action, we are now having to say that ANY future orders will be sent and 'should' arrive before Christmas, but we are no longer guaranteeing Christmas delivery on future orders. So please order at your own risk, or use the free Click & Collect service.
We will continue using the Royal Mail Tracked 24 Priority service to send any orders out but again, we cannot guarantee delivery before Christmas on orders placed from this point on. We do apologise for this but it is completely out of our control.
Once again apologies for the delays, and thank you to everyone we have contacted for being so understanding!
Paul & Cheryl